General Terms and Conditions (T&Cs) with Withdrawal Instructions for Digital Products via the AET Learning Hub
These General Terms and Conditions ("T&Cs") apply to contracts between AET Aviation Training & Consulting GmbH, Fliederweg 28, 52078 Aachen, Germany, registered with the Aachen Local Court (Amtsgericht Aachen) commercial register under HRB 25188, represented by its managing director Mr. Hüseyin Yildirim (hereinafter "AET"), and consumers within the meaning of Section 13 of the German Civil Code (BGB) (hereinafter "Customer") regarding the purchase, for consideration, of digital products made available via the "AET Learning Hub" platform at aet.lms.aero.
This English version is provided for the Customer's convenience only. In the event of any discrepancy or conflict between the German and English versions, the German version ("Allgemeine Geschäftsbedingungen (AGB) mit Widerrufsbelehrung für digitale Produkte über den AET Learning Hub") shall prevail and shall be legally binding.
Scope of application: These T&Cs apply to all digital products offered by AET, regardless of product type (including but not limited to practice trainers, video courses, e-books, and question databases), provided they are made available via the AET Learning Hub. For in-person training, simulator training, interview coaching, and other on-site services provided by AET, the separate "General Terms and Conditions of AET Aviation Training & Consulting GmbH" at aet-aviation.de/general-terms-conditions shall apply instead.
1. SUBJECT MATTER OF THE CONTRACT
a) AET operates the online learning platform "AET Learning Hub" at aet.lms.aero. Through this platform, AET provides its customers with all digital products for preparation for pilot aptitude tests and selection procedures, for retrieval, study, and independent use, in particular interactive practice trainers with automated evaluation, video courses, e-books, question and knowledge databases, as well as other electronic learning materials (collectively "digital content" or "learning content"). The AET Learning Hub is the central platform through which AET makes its digital products available to consumers.
b) The digital content is provided exclusively in digital form and online via a personal account; no delivery on a physical data carrier takes place. This constitutes digital content or digital services within the meaning of Sections 327 et seq. of the German Civil Code (BGB).
c) To the extent that digital content includes exercises or tests with evaluation, such evaluation is performed automatically by the platform, without individual monitoring of learning progress by an instructor or representative of AET. This therefore does not constitute distance learning within the meaning of the German Distance Learning Protection Act (Fernunterrichtsschutzgesetz, FernUSG); no approval by the Central Office for Distance Learning (Zentralstelle für Fernunterricht, ZFU) is required.
d) The selection, scope, and topicality of the digital content are based on the requirements of common airline aptitude and selection procedures but may differ from the actual examination content of the respective airline. AET does not owe or guarantee any particular learning outcome, the passing of an examination, or the obtaining of a license.
2. CONCLUSION OF CONTRACT
a) A digital product is purchased via the pricing plans (Wix Pricing Plans) integrated into AET's website or the AET Learning Hub, or via comparable ordering processes. The display of a pricing plan or product does not constitute a binding offer by AET, but rather an invitation to the Customer to submit an offer.
b) By completing the ordering process (selecting the pricing plan/product and confirming the order subject to payment), the Customer submits a binding offer to conclude a license agreement under these T&Cs. Immediately after submitting the order, the Customer receives an order confirmation by e-mail, which does not constitute acceptance of the contract.
c) The contract is concluded once AET grants the Customer access to the respective digital content in the AET Learning Hub. Access is generally granted immediately or within a short time after full receipt of payment.
d) The essential characteristics of the selected product (including the courses/trainers/e-books included and the access period) are set out in the product description of the respective pricing plan on AET's website.
e) The Customer must have reached the age of 16 to validly enter into this contract.
f) The language of the contract is German, unless the Customer expressly completes the ordering process in English, in which case English shall be the language of the contract.
3. PAYMENT TERMS
a) The prices shown on the website include statutory value-added tax (VAT), to the extent applicable.
b) Payment is made in advance using the payment methods offered during the ordering process for the respective pricing plan (including credit card, PayPal, and other payment methods provided by the payment platform used).
c) Access to the respective digital content is only granted after full receipt of payment.
4. RIGHTS OF USE / LICENSE TERMS
a) Upon activation, AET grants the Customer a simple, non-exclusive, non-transferable, and time-limited right to use the booked digital content via their personal account to the AET Learning Hub, solely for their own preparation for the selection procedure they are pursuing.
b) The right of use is limited to the period specified in the product description of the selected pricing plan. Upon expiry of this period, access automatically terminates without the need for notice of termination.
c) An extension of access is possible upon separate request by the Customer, submitted in text form to office@aet-aviation.de, and against separate remuneration.
d) Access is personal and non-transferable. The Customer is not entitled to share their login credentials with third parties, to grant third parties access to the digital content, to reproduce, distribute, or make it publicly available, to download and pass it on, to rent or lease it, or to use it in connection with training provided by providers other than AET.
e) The Customer is not entitled to reverse-engineer, decompile, or disassemble the digital content or the underlying software, except to the extent mandatorily permitted by law.
f) All content of the AET Learning Hub (texts, graphics, exercises, videos, e-books, question databases, software) is protected by copyright and remains the property of AET or its licensors. Any use beyond the contractually agreed use is prohibited.
5. AVAILABILITY, UPDATES, AND CHANGES TO THE PLATFORM
a) AET provides the updates required for the contractual use of the digital content, in particular security-related and function-preserving updates, for the duration of the right of use. AET informs Customers of updates provided in a suitable manner, in particular through notices within the platform or by e-mail.
b) AET reserves the right to change the content, functions, and structure of the AET Learning Hub for good cause, for example due to technical development, changed examination requirements of airlines, or for security reasons. Changes will only be made to the extent reasonable for the Customer, provided they do not result in additional costs for the Customer and the Customer is informed of the change clearly and comprehensibly.
c) Short-term, technically necessary downtime of the platform, for example for maintenance work, does not constitute a defect.
6. RIGHT OF WITHDRAWAL
Withdrawal Instructions
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us,
AET Aviation Training & Consulting GmbH, Fliederweg 28, 52078 Aachen, Germany, Telephone: +49 241 89438743, E-mail: office@aet-aviation.de,
by means of a clear statement (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form below for this purpose, although it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this repayment.
Early Expiry of the Right of Withdrawal for Digital Content
If, during the ordering process, you expressly agreed that we may begin providing you access before the withdrawal period has expired, and you have simultaneously confirmed that you are aware that, by giving this consent, you lose your right of withdrawal once performance of the contract has begun, your right of withdrawal shall expire at that point in time (Section 356 (5) BGB). Without this express consent, your right of withdrawal remains in effect even if you have already used the digital content.
No Right of Withdrawal for Businesses
The right of withdrawal only exists if you are a consumer within the meaning of Section 13 BGB. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. If you are not a consumer, you are not entitled to a right of withdrawal.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To: AET Aviation Training & Consulting GmbH, Fliederweg 28, 52078 Aachen, Germany, E-mail: office@aet-aviation.de
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following digital content/access to the AET Learning Hub:
——————————————————————————————————————
Ordered on (*): ………………………………………
Name of consumer(s): ………………………………………
Address of consumer(s): ………………………………………
Signature of consumer(s) (only if this form is notified on paper): ………………………………………
Date: ………………………………………
(*) Delete as applicable.
7. WARRANTY
a) The statutory warranty rights for digital products under Sections 327 et seq. BGB apply.
b) If a defect in the digital content becomes apparent within one year of provision, it is presumed that the defect already existed at the time of provision, unless this presumption is incompatible with the nature of the content or the defect. This shall not apply insofar as the Customer's technical environment is not compatible with the digital content and AET informed the Customer clearly and comprehensibly of the compatibility requirements prior to provision.
8. LIMITATION OF LIABILITY
a) AET is liable without limitation for intent and gross negligence, under the provisions of the German Product Liability Act (Produkthaftungsgesetz), and for damages resulting from injury to life, body, or health.
b) In the event of a slightly negligent breach of material contractual obligations (cardinal obligations), i.e., obligations whose fulfillment is essential for the proper performance of the contract and on whose observance the Customer may regularly rely, liability is limited in amount to the foreseeable damage typical for this type of contract.
c) Liability for slightly negligent breaches of duty is otherwise excluded.
d) AET does not warrant that the use of the digital content will result in passing a particular selection procedure or in obtaining a license, certificate, or assessment. AET owes the contractual provision of the digital content, not any further success beyond that.
9. DATA PROTECTION
Information on the processing of personal data in connection with the registration and use of the AET Learning Hub can be found in the Privacy Policy at aet-aviation.de/privacy-policy.
10. FINAL PROVISIONS
a) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If the Customer is a consumer and has their habitual residence in another EU member state, mandatory consumer protection provisions of that state remain unaffected by this choice of law.
b) Should individual provisions of these T&Cs be or become invalid, the validity of the remaining provisions shall remain unaffected.
c) The EU Commission provides a platform for online dispute resolution (ODR platform): https://ec.europa.eu/consumers/odr/. AET is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Last updated: 31 July 2026 – AET Aviation Training & Consulting GmbH, Fliederweg 28, 52078 Aachen, Germany